So what are heart factors and what does it look like when they are missing?
When heart factors are missing:
Forward leadership preferred style. Low levels of involvement or input from the team or wider organisation
Over reliance on data analysis/logic, less attention paid to why it matters to people at an emotional level, appreciation of the impact on them, behaviours required to deliver results
Greater emphasis placed for those in leadership positions on technical expertise, knowledge, intellect, pedigree vs. ability to connect to and motivate people
Tendency to avoid emotionally charged conversations or interactions with “emotional” people
Poor understanding of what the organisation or leadership team stands for
Disconnect between values that are claimed vs. those that are lived
Behaviours or mindsets that block performance start to show up and are not seen, aired or go unaddressed (doubt, insecurity, fear, obligation, blame, resentment, inertia, contempt, stonewalling, defensiveness)
Impact = low levels of trust, engagement, momentum and results
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