When Head factors are missing

So what are head factors and what does it look like when they are missing?

When head factors are missing:

• Over reliance on group consultation, incorporation of all views, leading to strategy with conflicts and misalignment between functions and sense of trying to do it all.
• Inability to align and decide through use of effective facilitation of decision-making
• Fear of confrontation (each other, or the truth as it is) leaving big questions concerns or challenges unsaid
• Lack of rigour in seeking and analyzing data, over use of judgment based on perceptions leading to organisation not focused on greatest opportunities and threats
• Lack of simplicity and structure in strategic focus, leading to wider business not getting or able to recall the big picture
• Focus on engagement at the expense of making the tough calls, lack of pace or stomach for change which could impact people and engagement
• Where poor performance or behaviours are seen to be tolerated, particularly where friendships and loyalties are felt to be at stake

Impact = low levels of clarity, organisation focused on the wrong things, lack of pace, poor results