Using my strong intuition and fresh eyes, I will help hold a mirror up to you and your team and support you to get to heart of the issues and challenges you face.

Why bring in an outside eye?

It may be that you are simply wanting to get a sense of how your team is performing or get some feedback on your own leadership style. Or you may be wanting to embark on developing your strategic direction as a leadership team or get under the skin of true levels of trust in your organisation – in which case the diagnostic phase is a fundamental part of the process to uncover where it is you are starting from: to unearth the rational and emotional levers, what is being said and not said, what is aligned and not.

My role

I see my role as a consultant to help leaders see with fresh perspective. To get to the heart of who and what matters. To mine the areas of conflict being avoided. To facilitate creative thinking and purposeful action.

My role is not to tell leaders what to do. Or do it for them (which ultimately only serves to create dependency). It is to provide an injection of energy. To design interventions which facilitate and empower leaders to think, do and be what is required together.

I offer:

  • Inner compass diagnostic: including pre work questionnaire and 121 interviews
  • Observation of you and your team at work
  • Key insights and recommendations
  • Personal and team feedback
  • Bespoke workshops designed to confront issues: deepen team connection purpose and creativity
  • Organisation structure diagnostic and development

For more on the Workshops I facilitate, and the principles which underpin them

Click here


What people say:

“When it comes to working with Senior Leaders and Senior Leadership Teams Nic is a genius. She has the ability to hold up mirrors, ask difficult questions, challenge dysfunctional relationships and negative thinking in such a positive way you can actually see lightbulbs ping and people grow and reflect and then take accountability for their actions. At the other end of the spectrum she can take high performing teams, and individuals, further by supporting them to keep building on their successes and help bring them even closer and more aligned. She is also good fun to work with and even in the most trying times can find the joy and laughter.”

Lindsay Shankland Director of HR and OD, St Helena Government

What people say:

“I worked with Nic in my roles as HRD at Essex County Fire and Rescue and Deputy CEO and Director of People and Culture at the East of England Ambulance service, bringing her in to work with the Executive and Senior Leadership teams. Nic came highly recommended and achieved fantastic results with the Leaders she worked with. I admire Nic’s no nonsense style, she gets straight to the heart of the issue and uses her insight to understand the context and underlying and often unspoken barriers which are holding teams back. She is never afraid to ‘hold up the mirror’ or challenge unhelpful behaviours and does so in a supportive and safe way that individuals can connect to and teams welcome. Nic can, in a short time, create clarity and shape results which leave Leadership teams stronger, more focused and drawing on collective skills and contribution to achieve strategic goals. Leaders who worked with Nic told me they enjoyed the workshop sessions and 1:1 coaching and that it helped them to resolve conflicts and challenges and to develop as an individual. I can personally vouch that Nic was a huge help to me in navigating how to support Executive team development and take organisations forward on their strategic journey and in helping me on my own professional development journey. I will definitely work with Nic again in future and have no hesitation in recommending her to others.”

Lindsey Stafford Scott Director of People Offwat

What people say:

“It has been a privilege and a pleasure to work with Nic who I have known for three years and who has supported me by conducting some challenging coaching interventions with a senior departmental head and his direct reports. Nic is extremely insightful, clearly articulates the issues she identifies whilst working with teams and individuals and proposes solutions with empathy and firmness. She has the courage to confront difficult issues whilst creating trust and possesses a range of effective interpersonal skills to offer alternative strategies to those she works with. I place high value on the discussions I have with Nic which cover HR related issues in our business and also my own development and direction of travel and I have no hesitation in recommending Nic to any senior leader who is trying to re-shape behaviours among peers and subordinate managers.”

Bob Page Chief Exec Hutchinson Ports Sweden

What people say:

“Over the past couple of years, Nic and I have worked on a number of development activities. Whether she is coaching an individual or facilitating a room of 55 line managers, she is professional, engaging and impactful. Her involvement with the leadership group at Coloplast has increased self-awareness, team interactions and improved inter-departmental collaboration – all leading to better business outcomes.She is empathetic about our business and has taken the time to understand not just what we do but how we do it, this ensures that all her training interventions are right for our culture and move our leaders and our business forward. If you are looking for someone who can support you in building a high performance culture, I would not hesitate to recommend Nic Crisp.”

Sam Sedwill HR Director Coloplast UK

What people say:

“Nicola has a very tenacious and compelling style of leading and as a result built up a strong followership within Molson Coors. A talented facilitator and developer of people, Nicola added real value to the business and was a driving force in how it has evolved. Her real talent I believe is getting into the root cause, identifying the kernel of the issue and getting the best out of people to drive for resolution.”

Jeremy Gibson, Head of Marketing Innocent Drinks

What people say:

“Nic is a passionate and enthusiastic leader and has a great ability to inspire those around her through her vision and enthusiasm. One of Nic’s rare gifts is the ability to step back and observe not only what needs to be done/changed but more importantly how we need to change with a real eye on the cultural dimension.”

Adrian Davey, MD

Get in Touch

If you would like to explore how I might be able to support you, your team or organisation please contact me.

© 2021 Head & Heart Leadership Ltd. All rights reserved.
Registered as a limited company in England & Wales No.08355590

Privacy Policy

Web Design by °Crisp Design

Buy a Book

Courage, Dear Heart

Buy on Amazon

The Mindset of Encouragement

Buy on Amazon
Download Resources
Sign up
Buy Books & Downloads